Ace81 Privacy Policy — Our Commitment to User Data Protection
Ace81 values the privacy of every user in Malaysia. This document clearly explains how we collect, use, store, and protect your personal information.
Effective Date: 1 January 2026
What Information Do We Collect from You?
When you register or use the ace81 platform, we collect several categories of information to ensure the services we provide are secure, accurate, and relevant to your needs as a Malaysian user.
Your full name, email address, phone number, date of birth, and the password you registered with. This information is required to verify your identity and manage your account securely.
Payment method details in Malaysian Ringgit (RM), including bank account numbers or local digital wallets used for deposits and withdrawals.
Device type, operating system, browser type, IP address, and other technical information automatically collected when you access the platform via smartphone or computer.
In-platform activity records, including games played, login frequency, session duration, searches, and other user actions that help us improve our services.
How Is Your Information Used?
Ace81 uses the information collected solely for legitimate purposes directly related to providing platform services to Malaysian users. We do not sell or rent your personal data to any external party for marketing purposes.
- Verifying user identities and securely processing new account registrations.
- Processing and verifying financial transactions in RM, including deposits and withdrawals.
- Providing responsive and accurate customer support for every enquiry received.
- Analysing usage patterns to improve overall platform performance and user experience.
- Detecting and preventing fraud, account misuse, and activities that violate our terms of use.
- Compliant with all applicable laws and regulations in Malaysia.
Cookies & Tracking Technologies
The ace81 platform uses cookies and similar tracking technologies to enhance your experience, retain session preferences, and understand browsing patterns within our platform.
Required for core platform functions such as login and session verification. Cannot be disabled.
Collecting data on how users interact with the platform for service improvement purposes.
Saving your language preferences, theme, and personal settings so your experience feels consistent every time you return.
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions within the ace81 platform.
How Is Your Data Stored and Protected?
User data security is a top priority at ace81. We apply 256-bit SSL encryption to all communications between your browser and our servers, ensuring no unauthorised third party can intercept your sensitive information.
Personal data is stored on servers protected by multi-layered firewalls, intrusion detection systems, and strict access controls. Only authorised personnel may access users' personal information, and only when required for operational or support purposes.
Ace81 retains user data for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable laws. Once data is no longer required, it is securely deleted or anonymised in accordance with our internal procedures.
What Are Your Rights as a User?
As an ace81 platform user, you have certain rights regarding your personal data. We are committed to facilitating the exercise of these rights upon any valid request.
You have the right to request a copy of the personal information we hold about you. Requests will be processed within a reasonable timeframe upon successful identity verification.
If any information we hold about you is inaccurate or out of date, you have the right to request a correction through your account profile or by contacting our support team.
You may request the deletion of your personal data, subject to applicable legal requirements and any active contractual obligations. Each request will be assessed on a case-by-case basis by our team.
To exercise any of the rights above, please contact the ace81 support team by email at [email protected]. We will respond within a reasonable timeframe once your request has been received and your identity verified.
Information Sharing & Policy Amendments
Ace81 will not sell, rent, or share your personal information with third parties for marketing purposes without your consent. However, in certain circumstances we may need to share data with:
- Verified payment service providers for processing transactions in RM.
- Legal authorities or law enforcement when required under Malaysian law.
- Technical partners who support platform operations, bound by strict confidentiality agreements.
Ace81 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be posted on this page along with the new effective date. Continued use of the platform after any amendments constitutes acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.
For any enquiries regarding this privacy policy, contact us at: [email protected]